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15bajee keeps this policy straightforward: we tell you exactly what data we collect when you use your account, why we collect it, and what control you have over it. Access to the platform and this policy depends on your local law and eligible regions.
When you open an account on 15bajee, we collect the information you provide during registration — your name, contact details and the credentials you set. When you move money through your wallet using Nagad or Rocket, we record the transaction reference and the amount as part of your account ledger. We do not store your full Nagad or Rocket account credentials on our servers; the payment processor handles that exchange directly. Beyond registration data, we collect device and session information — browser type, IP address, and the pages you visit — so we can keep your account session secure and understand which parts of the platform you use most. This is standard practice for any account-based service, and it helps us flag unusual access patterns before they become a problem for you. We also hold records of any support messages you send us. Those records help us follow up accurately when a conversation spans more than one session. We do not use your support history for marketing. All data collection and processing is subject to your local law and the eligible regions in which this service operates.
This policy covers all data collected through your 15bajee account session — from login through to wallet activity and support contact. It does not extend to third-party services you reach from links on the platform. Understanding the boundary helps you know exactly who is responsible for which part of your data.
Every login event, session token and device association tied to your account falls inside this policy. We log these to protect your account and to help you recover access if something goes wrong from your end.
Payment references processed through Nagad or Rocket are recorded in your account ledger under this policy. We hold the reference and status; the payment provider holds the instrument detail under their own terms.
Game session data — rounds played, session duration and activity logs — is collected as part of your account record. Game content itself is delivered by our studio partners; their own data practices sit outside this policy.
Any external link from the platform, including payment processor portals and external verification services, is governed by that provider's own policy. We are not responsible for data collected outside the 15bajee account environment.
You have several straightforward ways to act on this policy without waiting for us to initiate anything. The clearest starting point is your account settings page: the personal details section shows the profile information we hold, and you can update most fields directly from there without contacting support. If a field is locked — typically because it is tied to a verified identity record — you need to raise a correction request through the support route instead. For transaction history, open the wallet section of your account and you will see a dated record of every Nagad or Rocket movement associated with your profile. That record is yours to review at any time. If you believe a transaction entry is incorrect, note the reference and raise it through our support channel so we can check it against the processor record. We aim to respond to data-related requests within the timeframe required by the applicable rules for your region.
Open the account settings page to see the personal details and contact information we currently hold. The wallet section shows your full Nagad and Rocket transaction history with dates and references.
Update your name, email or phone number directly in account settings where those fields are editable. For identity-verified fields that are locked, submit a correction request through our support channel with the relevant detail.
If you have a question about how a specific piece of your data is being used, contact us through the support route listed on the platform. Give us your account reference and describe the specific data point so we can answer accurately.
If you want your account closed and your data removed from active systems, submit that request through support. We will confirm the process and the retention period that applies under the rules relevant to your region.
Any question about your data, a correction request or a policy concern should come through one of the published contact routes below. Keep your account reference handy — it speeds up every response.
The live chat widget is available directly from the platform. Open it from any page while logged in, state that your query is privacy-related, and include your account reference so we can pull the right record.
Send your data or policy query to the support email address shown in the platform's Help section. Include your registered contact detail and describe the specific data point or policy question you need answered.
The Help section of your account lists the current contact routes and any published guidance on data requests. Check there first for the most up-to-date instructions before submitting a request.
We apply access controls to your account data so that only authorised processes and staff with a specific operational need can reach it. Retention periods vary by data type: active session data is cleared when you log out, transaction references are held for as long as required under the applicable rules for your region, and support message records are kept until the matter is resolved and the standard retention window closes. If the rules in your region require deletion within a set period, we follow that requirement.
Your login credentials are hashed; we do not store plain-text passwords. Session tokens expire automatically after a period of inactivity, which reduces the risk from an unattended device. Review your active sessions in account settings.
We use cookies to keep your session active and to understand navigation patterns across the platform. You can adjust cookie preferences through your browser settings; disabling session cookies will affect your ability to stay logged in.
Transaction references linked to Nagad and Rocket wallet activity are retained for the period required under applicable regional rules. We do not keep data longer than necessary once an account is closed and the mandatory retention window has passed.
When we update this policy, the revised version is published on this page with a note of the change. Continuing to use your account after a policy update means you have read the revised terms. Check this page periodically if you want to stay current.
Below are the questions we hear most often about how this policy works in practice. If your question is not here, use the support contact route listed on the platform.
We collect the name, contact details and login credentials you provide at registration. We also record device and session data when you use the platform. Payment references from Nagad or Rocket transactions are added to your account ledger as part of your record.
Yes. Your account settings page shows the personal details we hold, and the wallet section shows your full transaction history with dates and references. If you need a broader record, raise a data access request through the support channel listed in the Help section.
We do not sell your data. We share information only where necessary to process a payment through Nagad or Rocket, to verify an identity as required, or where applicable law requires disclosure. Each third party handles your data under their own terms in those cases.
Open account settings and edit the fields that are unlocked. Fields tied to a verified identity record are locked for security; to correct those, submit a correction request through live chat or email support with your account reference and the specific detail to be changed.
Retention periods depend on the rules applicable in your region. Transaction references and identity records are typically held for the minimum period required by those rules. Once the mandatory window passes, data is removed from active systems. Contact support for the specific timeline that applies to your account.
The updated policy is published on this page. We note what changed so you can review the specific update. Continuing to use your account after the update is posted means you have acknowledged the revised version. We recommend checking this page whenever you have a question about your data.